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How To Say No

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1. Question
Why is it valuable to add some ‘good news’ before and after saying no?
- It’s shows you have good manners
- It softens the blow that inevitably results
- It shows you empathise with the other person and have thought carefully about what you're saying.
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Question 2 of 2

2. Question
What can you do if someone refuses to take no for an answer?
- Firmly tell them that your word’s final
- Tell them to stop putting pressure on you.
- Move from saying no to asking them why they won’t accept your answer.
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