How do you cope when global fear goes viral?

Recent 2020 events are bringing the world to its knees. Mainstream media are ramping up the fear in confusing and often misleading reports, throwing us further into panic and two universal fears:

Fear of Death + Fear of Uncertainty.

If you’re to maintain your sanity, recover after the crisis is over and re-build what you’ve lost, you have to develop mental resilience to this and future uncertainties.

Discover how to unlock your innate ability to protect yourself both physically and psychologically during these uncertain times.

Watch 30-min presentation below:

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7 Tips for Building a Great Team

Building a great team doesn’t happen overnight. Even successful teams can strike obstacles and a new employee can find it confronting to join a high-performing team, for fear they will not be accepted. This 2018 article by Nina Hendy of Certified Practising Accountants Magazine, In the Black provides seven great tips on how you can build a great team.

CLICK to read article:

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Help People Thrive with Real Engagement

There’s a lot of rhetoric in the management literature about how to build a successful team, one that is creative, committed and which shares a community within which people can thrive and the business benefits. However, the reality is that teams don’t thrive at all. Is this because we are asking all the questions? In this lively discussion between Psychologist Clare Mann and Clinical Psychotherapist, Social Ecologist and Executive Coach Tao de Haas, such questions are asked with suggestions of how a change in your mindset can benefit your team. They explore:

  • How managers can build an effective work team
  • Tao is not a fan of team building exercises
  • What does engagement really mean?
  • The fear of conflict
  • The importance of coaching and mentoring
  • Building trust with others

LISTEN below to this podcast from the CPA Website.

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Rehabilitate or Part Ways? Managing Your Client Base

Everyone has clients they love to work with and others that they either feel less motivated by or even bored or irritated with. It’s unfair to the client and to yourself to work with individuals or organisations that you really don’t want to work with and it will deplete your energy and creativity as well as your income. Sometimes the relationship can be improved and sometimes you just have to terminate a client relationship. In this podcast interview with CPA, I explore:

  • The Pereto Principle when discussing client relationship management
  • How business owners and managers identify the core problem with a client
  • Factors to consider when deciding to rehabilitate or part ways with a client
  • How to assess whether a client is worthy of being engaged by the practice
  • Key practical steps in implementing a client rehabilitation program
  • The skills you need when having a difficult conversation with a client
  • The importance of listening to your staff when deciding whether to rehabilitate or part ways with a client
  • Positive ways to terminate a client – techniques and practical steps
  • Non-negotiable behaviour criteria that managers and business owners can put into place at the start of a client relationship
  • How often business owners and managers should review their client base

Listen Below:

Here’s to having the important conversations and here’s to only working with individuals and organisations that inspire and which benefit from our skills and services.

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Adults behaving like kids at christmas

How is it that people look so look forward to the holiday season and yet there is so much conflict, disappointment and family arguments around this time of year? Revertigo, the humorous name given to what psychologists call Associative Regression at this time of year explains why conflict happens and how you can avoid it. Click below to listen to this 12 minute radio segment on the ABC Radio’s Breakfast Program with Robbie Buck and Wendy Harmer on 14th December 2019.

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How Investing in Mental Health is Good for Business

Investing in one’s physical and mental health is essential for wellbeing and is a powerful foundation to achieve personal and professional goals.  However, it’s also good for business in terms of the culture, workplace environment, team well-being and business results.  In this podcast interview with CPA Australia I look at:

  • Exploring the relationship between mental health and physical wellbeing: 02:16
  • The cost of mental health on the Australian economy each year: 03:46
  • Characteristics of poor mental health to look for in others: 05:54
  • What are three ways to improve mental wellbeing? 08:52
  • Identifying characteristics of a mentally healthy workplace: 13:18
  • Signs that an employee is struggling and steps to take to offer support: 18:17
  • The importance for businesses to invest in mental health and the implications if this is not addressed: 23:28

Here’s to removing the stigma that is often associated with mental health challenges and improving the quality of our communication by having the conversations that matter

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The Mobile in the Meeting: How to deal with the distracted

Are you frustrated, fed up and feel totally undermined in meetings where everyone’s on their mobiles and you feel your power as well as what you’re saying goes out of the window?

If this is you (or you’re the perpetrator of this contemporary new social behaviour), then the September 2017 article in The Boss Magazine of the Australian Financial Review is worth a read. It’s entitled, The Mobile in the Meeting: How to deal with the distracted and whilst it might bring a wry smile to your face as you recognise it well, it contains tips to help you overcome the frustrations of people’s mobile addictions and ensure your voice gets heard.


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Don’t wait till you’re on your deathbed to answer these three questions

If you had access to all the money in the world, had all the contacts, confidence, resources and support …

What would you begin to do right now if you knew you couldn’t fail?

Your answer reveals whether you are on the right path.

Each of us are programmed by economic, educational, political and societal systems to think and create in certain ways. We follow in the footsteps of our families, believing the only way to be happy is to work hard, gain financial freedom and then ask, “What really makes me happy”?

When you reach this stage, you’ll probably delay answering the question, instead feel compelled to prepare your children and grandchildren for the same journey. Having the conversations that matter with loved ones about changes that also affect them, is likely to be avoided because they’re just too difficult. Instead, you may settle for a lesser dream, one which takes you on exotic holidays and remodelling of your kitchen or home.

Will this really be enough to say you’ve had a well-lived life?

Is it even possible to have it another way or does that make you prey to the ‘Get Rick Quick’ deals promising greater freedom?

There is another way but you have to change your mindset, challenge the myths that keep you thinking and feeling in certain ways and put in place a system that allows you to create a life where you’re happy with your answers to three essential questions.

Here’s a re-recording of a talk I gave to 50 women at the Behind Closed Doors Connexions event at the Australian Institute of Management in Sydney. Conversations with people since then, reveal that these are the questions we really want to address.

I invite you to answer these questions and take action, so you avoid regrets later in the life, live life on your terms and in the process create a better world for everyone.

WATCH this 20 min video to reveal your answers to those three important questions.

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