Is lack of assertiveness really a problem for today’s outspoken society? After all, we are encouraged to speak out, educate others how to treat us and voice our opinions. But many people do this badly and instead of being assertive they end up being aggressive without even knowing it’s a problem – until they have…
If you’ve tried everything to get the conversation flowing and yet you keep coming up with a blank wall or conflict, you may be speaking a different ‘modality’ language. WATCH this short video and learn how to modify your language to engage others in their preferred ways of perceiving, processing and conveying information. grasp how…
Creating a more ethical and humane workplace is hot topic amongst academics and business leaders. Many HR professionals have been imploring leaders for some time to revisit earlier personnel management practices that treated people more than mere units of production. In Strategic Human Resource Development: Strategies and Practices I highlighted the real costs to organisations…
Do you feel frustrated when someone says something which contains several issues you wish to address? If you start responding to only one of the issues, you run the risk of forgetting the others or worse, letting the other person get away with acting in a way that you wish to call them up on.…
As our technology has developed, we have evolved from keeping physical address books, rolodexes and contact lists to using sophisticated online databases that discern between our friends, acquaintances and clients. We no longer have to remember birthdays or anniversaries or miss congratulating a friend because we heard about an achievement too late, because now we…
Every year, thousands of people make New Year resolutions, each of them determined to change their lives or aspects of them. By the third or fourth of January, many have broken them and by the middle of the month, most have forgotten them completely, yet alone used them as the impetus to change their lives.…
How can you measure the quality of your relationships? In business, people say ‘If you can’t measure it, you can’t manage it!’ Can we take something from this principle and learn something important about our relationships? Watch this short video and learn how simple measurement principles could help you understand how you can ensure your…