This program will teach you foundational skills to quickly and effectively improve the quality of your communication. By learning and using active listening skills, you will be more prepared to have the conversations that matter and your relationships at work and in your personal life will improve.

Course Content

• Influences on the quality of your communication
• How we project meaning onto what we see
• Putting skills into practice
• Using the skills effectively
• Real life workplace challenges
• What have you learnt?