Help People Thrive with Real Engagement

There’s a lot of rhetoric in the management literature about how to build a successful team, one that is creative, committed and which shares a community within which people can thrive and the business benefits. However, the reality is that teams don’t thrive at all. Is this because we are asking all the questions? In this lively discussion between Psychologist Clare Mann and Clinical Psychotherapist, Social Ecologist and Executive Coach Tao de Haas, such questions are asked with suggestions of how a change in your mindset can benefit your team. They explore:

  • How managers can build an effective work team
  • Tao is not a fan of team building exercises
  • What does engagement really mean?
  • The fear of conflict
  • The importance of coaching and mentoring
  • Building trust with others

LISTEN below to this podcast from the CPA Website.

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Rehabilitate or Part Ways? Managing Your Client Base

Everyone has clients they love to work with and others that they either feel less motivated by or even bored or irritated with. It’s unfair to the client and to yourself to work with individuals or organisations that you really don’t want to work with and it will deplete your energy and creativity as well as your income. Sometimes the relationship can be improved and sometimes you just have to terminate a client relationship. In this podcast interview with CPA, I explore:

  • The Pereto Principle when discussing client relationship management
  • How business owners and managers identify the core problem with a client
  • Factors to consider when deciding to rehabilitate or part ways with a client
  • How to assess whether a client is worthy of being engaged by the practice
  • Key practical steps in implementing a client rehabilitation program
  • The skills you need when having a difficult conversation with a client
  • The importance of listening to your staff when deciding whether to rehabilitate or part ways with a client
  • Positive ways to terminate a client – techniques and practical steps
  • Non-negotiable behaviour criteria that managers and business owners can put into place at the start of a client relationship
  • How often business owners and managers should review their client base

Listen Below:

Here’s to having the important conversations and here’s to only working with individuals and organisations that inspire and which benefit from our skills and services.

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Adults behaving like kids at christmas

How is it that people look so look forward to the holiday season and yet there is so much conflict, disappointment and family arguments around this time of year? Revertigo, the humorous name given to what psychologists call Associative Regression at this time of year explains why conflict happens and how you can avoid it. Click below to listen to this 12 minute radio segment on the ABC Radio’s Breakfast Program with Robbie Buck and Wendy Harmer on 14th December 2019.

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